Yesterday I completed the above ride that originated in Thousand Oaks, California. I write to commend the SRAM crew who worked that event, especially Chad Contreas. I shipped my bike for this event and it arrived with a number of issues. Chad patiently worked through them and, thanks to him, I was able to participate. He has a very nice way about him; he is calm, competent, and friendly. Dennis and David, who did the ride with me, also received the benefit of Chad’s expertise.

I have used SRAM components for a number of years. This experience assures that will continue. In fact, I will recommend SRAM whenever I can.

Please make sure that my experience is communicated within the company.

Best,

Steve